Frequently Asked Questions about Acrylic Markers

It is a marker containing acrylic ink or paint, usually water-based. It offers a more opaque finish than a classic marker and can be used on different surfaces. However, the final hold depends on the material, its preparation, and its use.

Alcohol-based markers are mainly designed for drawing and blending on suitable paper. Their finish is more transparent, and they can bleed through thin sheets. Acrylic markers offer a more opaque result and can be used on a wider range of surfaces, with a preliminary test recommended.

Yes, especially for adding details, enhancing certain colors, or filling in areas. On thin paper, place a protective sheet under the page and avoid pressing too hard in the same spot. The ink's behavior varies depending on the paper.

Start by gently shaking the marker with the cap closed. If the model has a pump nib, gently pump it on a scrap piece of paper until the color appears. Do not force the nib. For a model without a valve, simply make a few test strokes.

Carefully close each cap after use and store the markers horizontally, at room temperature, away from a heat source. Avoid leaving a nib uncapped for a long period.

Depending on the model, they can be used on paper, cardboard, canvas, wood, stone, glass, ceramic, or metal. Smooth or high-traffic surfaces may require cleaning, priming, or an appropriate varnish. Always test before decorating the entire object.

Close the marker, shake it gently, then make a few tests on a scrap piece of paper. Do not add water directly into the marker body and do not force the nib. If the problem persists, contact customer service with a photo or a short video.

For mainland France, delivery is currently estimated at 6 to 10 days. A confirmation email containing tracking information is sent after shipment. Exceptional delays may, however, depend on the carrier or the order period.

Yes, standard delivery is free in mainland France. For Belgium, Luxembourg, Switzerland, and Andorra, applicable fees are displayed in the cart or at checkout.

Yes, you have 30 days to request a return, subject to the conditions specified in the refund policy. Contact contact@feutre-acrylique.fr before any shipment to receive the necessary instructions.

Payment methods displayed at checkout may include Visa, Mastercard, American Express, PayPal, and Apple Pay. Transactions are processed by the payment providers offered in the store.

After shipment, you will receive an email containing the tracking number or link. The visible information then depends on the updates transmitted by the carrier.